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  • Staying connected

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    UniSA Online provides personalised support services over extended hours including on weekends, so that you can get help when you need it.  You can choose from a range of contact options including live chat, discussion forums, phone or video conferencing.  

    Visit the UniSA Online Student Services webpage which provides links to all of our student services and study resources.  In the video below, Julie gives an overview of the available support services and explains who your key points of contact are.

    Video length2 minutes, 46 seconds (Video transcript)



    Campus Central

    Students at support desk

    • Campus Central are here to support you with all non-academic enquiries throughout your UniSA Accelerate program
    • They’ll give advice on accessing appropriate support services and resources and will help schedule appointments for you with specialised services if required
    • If you have any questions or need assistance, you can contact Campus Central on 1300 301 703, email ask@campuscentral.unisa.edu.au or chat online



    Online Course Facilitators



    • The Online Course Facilitator (OCF) oversees the provision of learning across your UniSA Online Degree
    • OCFs are highly experienced experts in their discipline area and are responsible for courses across a year level and sometimes a set of courses across a theme or sub-discipline within your Degree
    • They also coordinate the day-to-day activities of your UniSA Online Tutors
    • If you have any course-related questions and your OCF is online, you can receive prompt feedback; otherwise, you can expect to receive a response as soon as possible and no later than in 24 hours




    Online Tutors

    Online tutors

    • Our Online Tutors specialise in online teaching and will provide highly personalised support tailored to your learning needs.
    • If you have a question related to your Course, and your Tutor is online, you can receive prompt feedback; otherwise, you can expect to receive a response as soon as possible, and not later than 24 hours.
    • Contact your Online Tutor for academic advice or course-specific queries around Course content, readings and assessment tasks.





    Studiosity: additional learning support

    Click to access information about Studiosity

    • If your Online Tutors are unavailable, another option is to receive after-hours learning support via Studiosity
    • This service can also provide you with study advice on academic writing, referencing, maths, science, economics, statistics and more
    • You can also submit and get feedback on your assignment drafts





    USASA: Free Academic Advocacy Service


    • The USASA Advocacy service provides advice on a wide range of academic concerns
    • The Advocacy service is free, confidential and independent from the University
    • The USASA Advocates can help you pursue your student rights to increase the chances of a positive outcome  
    • They are experts in academic policies and procedures, and can help you understand what's happening and what you need to do if you are facing academic issues
    • Email them directly at USASA.Advocate@unisa.edu.au



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